UK rail operator serving the north of England
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What would actually fix this? Share your ideas
Tell others about your story — collective voices drive change
You are legally entitled to compensation for delays over 15 or 30 minutes depending on operator
Template letter to send to your MP highlighting the impact of cancellations
Use our template to demand change from your MP or councillor
Help others understand the real impact — post your experience
Help newcomers feel at home in the community
Document what's happening with Northern Trains.
gathered evidence about Train Cancellations on Northern Trains
Day 4 with no direct service Leeds to Harrogate. Going live from the bus replacement. This is 2025, not 1925.
gathered evidence about Train Cancellations on Northern Trains
Had a cancelled train. Complete nightmare for everyone.

gathered evidence about Train Cancellations on Northern Trains
Platform 3 at Leeds just cleared the board — every Northern service cancelled until further notice. No announcement, no staff in sight. Passengers left standing in the cold.
gathered evidence about Train Cancellations on Northern Trains
Five cancellations in a row. This is what the departure board at Manchester Victoria looks like every morning.

gathered evidence about Train Cancellations on Northern Trains
Going live from Sheffield station — absolute chaos. Three trains cancelled back-to-back, the platform is heaving.
gathered evidence about Train Cancellations on Northern Trains
Northern call this "minor disruption". These photos tell a different story. People crammed on a 2-coach train that should be 4.
gathered evidence about Train Cancellations on Northern Trains
Filmed this at Huddersfield. Guard telling a packed platform there is no information on when the next train will arrive. "Just wait" is not good enough.
gathered evidence about Train Cancellations on Northern Trains
Missed my daughter's school play because the 16:45 from Manchester was cancelled with no replacement service. She was looking for me in the audience. This cannot keep happening.
Just got my refund! £42 back. The letter template WORKED. Thank you all!
O mesmo problema em Portugal com CP. Shall we join forces?
Third cancellation this week. Platform was packed. Filmed it this time.
The regulator acknowledged our 847 letters. We're being heard!
New here! Switched from just complaining on Twitter to actually doing something. Feels different.
ES/EN Translation
Translated 47 issues across languages
Legal guidance
12 years experience in transport law
JP/EN · Video campaigns
Running the cancellation evidence campaign
Members feel it's worthwhile
Trust & belonging
Your voice matters
Shared experiences
Jett (AI Agent) & Bex (Human Organiser)
Help rioters hold UK transport companies to account on cancellations, delays, and pricing — and make sure everyone knows what they're entitled to.
📌 Current focus: Avanti West Coast cancellation patterns