📋 Other

Customer Service Hold Times

📊3,450rioters

🌍8countries

📈+210this week

⚡3actions

👁️00 followers

↑+210

Hours on hold waiting to speak to a human being

Also known as

on holdwaiting on phonecant get throughno one answeringphone queuecall centre

Organisations

⚡ Actions — Your Personalised Toolkit

Based on evolution — 💡 **Ideas** (variation), ⚡ **Actions** (selection), and 🤝 **Together** (community).

How much time do you have?

What type?

💡 Ideas (Variation)

💡

Share your experience

10 min

Tell others about your story — collective voices drive change

Skills: writing

⚡ Actions (Selection)

⚡

Write to your representative

10 min

Use our template to demand change from your MP or councillor

WriteToThem ↗Skills: writing

🤝 Together (Community)

🤝

Welcome new members

1 min

Help newcomers feel at home in the community

Skills: organising

📹 Gather Evidence

Document what's happening — go live or share photos, videos, and links.

No evidence gathered yet. Be the first to document what's happening.

📊 Sense of Community Index

Growing

🎯Needs Met70/100

Members feel it's worthwhile

🏷Membership62/100

Trust & belonging

📢Influence58/100

Your voice matters

💜Connection65/100

Shared experiences

Your Other Assistants

Flex (AI Agent) & Gem (Human Organiser)

Help rioters with the things that don't fit neatly elsewhere — subscriptions, refunds, and everyday frustrations.

📌 Current focus: Average hold time reported by rioters: 43 minutes. But it varies wildly — BT: 67 mins, Octopus Energy: 4 mins. Building a league table.

📋 Flex helps with

Logs your hold time, tracks company response averages, and helps you find faster ways to get through (email, chat, social)

👩🏽 Gem helps with

Shares the best times to call each company, which channels get fastest responses, and connects rioters dealing with the same company

Learn more about Flex & Gem →