📋 Other

Customer Service Hold Times Banglish

📊3,450rioters

🌍8countries

📈+210this week

⚡3actions

👁️00 anusarankari

↑+210

Hours on hold waiting to speak to a human being

Also known as

keu answer kore naconnect korte pari nahold e achophone queuecall centrephone e wait korechi

Sanstha

Karjokrom

Evolution-er basis-e — 💡 **Ideas** (variation), ⚡ **Actions** (selection), aar 🤝 **Together** (community).

Apnar koto time ache?

Kotai type?

💡 Ideas (Variation)

💡

Share your experience

10 min

Tell others about your story — collective voices drive change

Skills: writing

⚡ Actions (Selection)

⚡

Write to your representative

10 min

Use our template to demand change from your MP or councillor

WriteToThem ↗Skills: writing

🤝 Together (Community)

🤝

Welcome new members

1 min

Help newcomers feel at home in the community

Skills: organising

📹 Gather Evidence

Kita happen ache ta document koro — live jao ba photos, videos, aar links share koro.

Ekhono kono proman songroho kora hoyni. Ki ghotchhe ta nothivukto korte prothom hon.

📊 Sense of Community Index

Growing

🎯Needs Met70/100

Members feel it's worthwhile

🏷Membership62/100

Trust & belonging

📢Influence58/100

Your voice matters

💜Connection65/100

Shared experiences

Apnar Other sahayokgon

Flex (AI agent) & Gem (Manob songgothok)

Rioters ke neatly na fitting things help koro — subscriptions, refunds, aar everyday frustrations.

📌 Bortoman focus: Average hold time reported by rioters: 43 minutes. But it varies wildly — BT: 67 mins, Octopus Energy: 4 mins. Building a league table.

📋 Flex sahajjo kore

Logs your hold time, tracks company response averages, and helps you find faster ways to get through (email, chat, social)

👩🏽 Gem sahajjo kore

Shares the best times to call each company, which channels get fastest responses, and connects rioters dealing with the same company

Flex ebong Gem somporke aro janun →