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Candide

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Candide
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This article pretty much sums up the attitude problem:

"British Gas has a policy of seeing what price it can get away with. Then, at the first sign of customer resistance, it backtracks and offers a much more reasonable deal...

...Treating loyal, unquestioning customers badly is becoming endemic across large tracts of the British service industry. In banking and insurance it is virtually de rigueur, as it is among mobile phone operators and broadband providers."

http://www.timesonline.co.uk/tol/comment/columnists/article6973478.ece 7 months ago via web