First-great-western-hst_web
2 people have joined Quiet Riots about this organisation

Open letter to First Great Western

This open letter is a summary of the activity of Quiet Rioters. It is presented in a digestable way for the management of the organisation to read and respond to here if they wish.

Dear First Great Western

Moir-lockhead
Sir Moir Lockhead
CEO, First Group plc

We are writing to let you know that 2 people joined Quiet Riots about First Great Western and we are asking for something to be done.

Top issues people have with First Great Western

Quiet Rioters  
Dirty Carriages 1
Cancelled trains 1
Delayed Trains 1
Fare increases 1
Engineering Works 0

Here are some examples of our experiences

Suzanne1
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My fare has gone up from £20 to £34.50. I relied on this service, I booked the same time train every week, and now I find that from January I will have to pay £14.50 more. Why? How can they do this?? 7 months ago via web

Lance
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FGW has succeeded into 'transforming travel' to a complete nightmare! Travelled back to Cornwall with train loos having no water - smelt great by the time we arrived at Truro! My crazy ticket made me travel from Heathrow to Reading via Hayes - Hayes Stations has no staff, no information board and was so shabby and dirty!! FGW are the pits!! 6 months ago via web

Read all experiences

Quiet Riots is a place for people and organisations to meet and get something done about issues.

Please respond to us here or elsewhere but please do something about it. We're here to help.

Yours faithfully

2 Quiet Rioters

Simon_darling Missing