Have you tried using the website? It crashes. It hangs. And trying to call to get the issue sorted puts you in an interminable queue where there's noone with much interest in the website problems. I'm sure it's not me. I know how to use websites. Most don't have the problems they do. 6 months ago via web

npower website is pointless. My login doesn't work, request password doesn't work. The site insists on an alphanumeric password which only serves to confuse consumers. Does anyone at Npower care? 7 months ago via web

bt.com offer paperless billing which is wonderful, environment friendly and saves everyone money but it only comes with a six month archive. To get earlier bills the first call centre I spoke to advised me to cancel paperless billing and pay £4.60 for each archive copy. A second BT call centre says they will post them to me and that they should arrive within a week. What a ridiculous company.
8 months ago via web

When trying to reply to a comment on youtube, the "Reply" and "Remove" links are too close together, and look too similar.

Worse, the "Remove" link does not warn you that it's about to remove a comment forever with no undo.

Bad for poor dyslexic people like me who don't read anymore than we have to. We just see "word beginning with R, of approximately the right length". I'm even having trouble getting the words right as i write this!

Usability advice: style the "Remove" links differently (ideally in red) and either provide an easy undo option, or put up an "are you sure?" confirmation message.
8 months ago via web

A missing person’s report was issued by police this morning after a Croydon man disappeared from Facebook...

...Blackley was last seen on Facebook chat at around 3.30am on Monday, when he reportedly threatened to try and delete his account. He told a friend: “fuck it, I can’t be arsed. Everyone’s Halloween photos are shit and now it keeps asking me to ‘reconnect’ with me ex-girlfriend. Google Wave is meant to be better anyway. I just don’t think I can hear about Farmville any more - I can’t take it.”

Via the inimitable @TechChuff http://bit.ly/37GH7g 8 months ago via web

After much frustration I found the best thing to do to move business premises is call them on 0800 800 152. 8 months ago via web

And the honour of crowning *this* one goes to @Kalv with this:

"First time in a very long time trying to send a facebook message and it's not working. Waste of time."

http://www.youtube.com/watch?v=nrlSkU0TFLs 8 months ago via web

Finding http://bt.com impenetrable. So frustrating: all I want to do is find out how to move my business premises to another location but keep going round in circles! 8 months ago via web

First Direct usually do everything right.

But they have started doing a very annoying popup box when you do things like Transfer money which tries to sell at you. Asking you to call them (why would you do that when online?).

But, most annoyingly, today the silly popup caused Firefox browser to freeze and not enable me to transfer money.

When I used another browser no problem.

Fail First Direct for interrupting me and then your interruption causing a double inconvenience of a crash. 8 months ago via web