Share your experience with others
Let others know about your experience. It can be positive as well as negative.Latest activity
A lot of people will be finding this out over the next few days....
When your flight is cancelled, you get an email with a link to claim a refund. You then have to set up a another account and password from the one used to manage bookings. If you then drop out of the form while logged in, you can get back in as the log in prompts have disappeared.
There is then a short online form to fill in before you have to scan your confirmation email, save it as a file, and attach it to the online form.
Blatantly done to put off as many people as possible.
It is (almost) impossible to email them anymore as everything points at their stupid knowledge base, their website is full of blind alleys and text boxes too small for text and my return flight was not refundable as I came back from a different airport to the outward.
----
Dear Customer
Thank you for your email.
In our drive to provide you with the best and quickest possible service we have implemented a new customer services contact management system.
As a result of this enhancement, the email that you have submitted will not be responded to, therefore we kindly request that you click on your language below to check our knowledge base for the answer to your question and if relevant, resend your message to us via our web forms by clicking on the label / tab “Still stuck”.
We apologise in advance, if this causes you any inconvenience.
Kind regards
easyJet Customer Services 3 months ago via web
So is priority boaring available to anyone who wants to pay the extra fee? Because a farcical situation would occur if everyone on the flight decides to purchase it. Even though you have paid the extra fee you can still end up being the last one on the flight!
It has created a totally farcical situation where the next logical step is better priority boarding and then best priority boarding. EVERYONE would now have to pay more to board the plane!!! Logically this is the next step because the people seem intent on maintaining there superior position. People will complain but there will be others who will still pay it. 8 months ago via web
As far as I can see, "priority boarding" is just "priority queuing". 8 months ago via web
I flew Easyjet over the summer and almost everyone had Priority boarding apart from us and it was funny to watch them all trying to move further up the queue saying to the people in front "Erm, excuse me, we have priority boarding, so..." who always replied that they did too. I was pregnant so scooted past the lot of them! mo-ha-ha-ha...!
Yes, they need to rethink their priority boarding, but then again, there are sooo many things they need to rethink!
8 months ago via web
In my experience, most of the priority boarders are company travellers. The more they pay extra, the cheaper flight stay for the rest of us. 8 months ago via web
Seems to work very well to me, you sit down while the long line forms, then when called forward, go straight on. Best seats at the front, first off the plane too. There definitely a limit on it, as sometimes it says sold out. 3 months ago via web
I had a crap experience with Easyjet the other day. The flight was due to leave 1hr late - possbily not their fault. But then we were called to the gate, which brought about the usual scrum. We then stood there for half an hour before we were allowed to go through. We then had to stand in the corridor leading down to the tarmac for another half hour. If they weren't ready to board us, couldn't they have told us it would be another hour and let us all sit down in the departure lounge, rather than stand in a corridor? And in general, surely there has to be a way to avoid the ridiculous competition to get on the plane first... 8 months ago via web
Forcing you to stand in a corridor for half an hour is totally unacceptable on top of the half an hour at the gate. This is no way to treat sheep let alone a large group of paying customers. Easyjet are anything BUT easy. They actually seem to delight in doing this sort of thing. One of the many reasons why I no longer fly with them. I'm sorry you had such an uncomfortable experience. 8 months ago via web
Love it, first on first off worth every penny when you have to get your photo taken by british transport to walk through the terminal I hate standing in queues, now there is a topic which gets my goat. 8 months ago via web
This is a massively inconsistent experience but the charges are not inconsistent. This year alone, I have had negative experiences Luton, Geneva and Faro. Badly trained staff unable or unwilling to control the crowd and board in strict order or inadequate segregation at the boarding gate lead to the problem. I cannot be the only person to have experienced this. Join me and let's get easyJet to recognise the problem and do something about it 8 months ago via web
