I use South West Trains to get to and from work. I would estimate three out of five days a week my journey is delayed (generally without explanation). A few days a week the train has fewer carriages than it should, meaning no seats and sardine like conditions.

The staff are friendly but often clueless as to why the problems are occurring (and frequently sound as frustrated as we the passengers are about the problems).

I pay £200 for this shoddy service. Sort it out, SWT - stop paying for machines and staff to check my ticket four times in the space of a 30 minute journey and invest your resources in more trains that run on time!! 8 months ago via web

As the great Van Morrison sings, "got:a house on the hill |
An' money in the bank | An' cars in the driveway | An' coloured TVs |
An' mobile phones | An' computer programs, yeah | So tell me baby
How come we're still on the chain gang?"

Or less poetically, how come it takes an hour and 15 minutes for SWT to work out a) there's a broken train up the line b) decide to get us buses to Bournemouth?

That's around 400 person-hours, 50 person-days, wasted (so fa: there may be updates) because they don't seem to have a system to speedily respond in place?

Here's Chrissie on the same subject; although I doubt she has much experience of public transport these days...

http://www.youtube.com/watch?v=sy0VOWnK1Qw
8 months ago via web